Jan. 19, 2023

Minutes

Friends of Hawthorns (FoH) Meeting – Thursday 19th January 2023

 

Attendees

DB (Chair)

Dr Shwan Beck (SB)

Leanne Williams – Practice Manager (LW)

Hayley F (HF) – Assistant to Practice Manager

VR (FoH)

JP (FoH)

 

 

Matter Arising

Welcome/Introductions and apologies

Approval of minutes of last meeting

Matters arising from minutes

Identification of Attendees by name

Recruitment to PPG, date opportunities to meet patients

Livi Online Services

Masks

Waiting room facilities and appearance

Practice Website

Updates from Practice:

A Recruitment

B Telephone System

C Prescriptions

AOB

Dates of next meetings

PPG Organisation

Welcome/Introductions and apologies – Apologies from TL

Approval of minutes from last meeting – Minutes approved however would be great to have job roles next to names of attendees. Going forward minutes to be simplified. FoH members will look into doing this/newsletter going forward.

Identification of attendees by name – FoH to wear badges – LW to arrange.

Action:  LW

Recruitment to PPG, date opportunities and meet patients – We need to be diverse in recruiting members.  DB has kindly designed a sign to go in the waiting room/ on the surgery website advertising for recruiting new members.  DB will look in to simplifying and any ideas from members will greatly be received.  Members to help with recruitment by attending the surgery on a Wednesday morning to introduce themselves to patients and targeting local companies and community groups.

Action required:  All

Livi Online services – This is no longer a commissioned service for our practice, needs to be removed from website.

Action required:  HF

Masks – is very important to still wear these in the surgery due to viruses currently circulating.

Waiting room/facilities – DB and VR offered to go round the waiting room and have a look at the layout and see if there is anything they could change i.e. organise notice boards etc. JP advised we could place Art work on the walls by local artists to brighten up the waiting room.  Magazines/children’s books may be returned in the spring.

Action:  All

Updates from Practice:

Recruitment - we have successfully recruited three new reception/admin staff, Nurse Practitioner/Manager and a Female GP. We do still need two more reception/admin staff and recruitment is on going for this.

Website – due to high demand, we have had to suspend some online activity via our website. 

Telephone system – We have had great feedback from patients and staff regarding the new system, DB queried why we cannot go back on the system to request call back if this is not wanted the first time.  LW/HF to raise query with provider

Action required:  LW/HF

Prescriptions – The prescription email address is now closed and patients will now need to request prescriptions online via the NHS App or via the practice website.

Dates of next Meeting will be held on:

Thursday 20th April

And

Thursday 6th July