Zero Tolerance

We all have our bad days, and when we feel ill we may feel down and a little more irritable than is normal, but our staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility of providing that safe and secure environment.

The practice will not tolerate:

• Verbal abuse directed towards staff which makes them feel unsafe.
• Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from the practice list, with immediate effect, any patient who behaves in the above manner.